Frequently Asked Questions


How do I book online?

Step 1: Log on to the Ireland West Airport Knock website and follow the links to the Parking and Online Booking pages.

Step 2: To get a "Quick Quote" insert your date and time of arrival at the car park and your date and time of departure from the car park into the boxes provided.

Step 3: Click on the "Search" button.

Step 4: The system will check parking availability for the dates and times specified by you and, if parking is available, will:

  • Calculate the duration of your expected stay.
  • Display the applicable parking fee for each car park with parking available during your planned visit.

Step 5: Check that the dates and times shown in the box above Parking Fee are correct. If any of the information is not correct click on the "Back" button to return to the "Quick Quote" page.

Step 6: If the car park, dates, times and parking fee displayed are correct click on the "Book" button in the box specific to your car park of choice in order to proceed with your booking. Otherwise click on "Back" button to return to the "Quick Quote" page.

Step 7: Complete the "Personal Details" section by inserting the required information into the boxes provided. Note that you can save your personal details for future bookings by clicking on the box on the right hand side. Please ensure that the details you provide are correct. The credit card used at time of booking will be used as an identifier when arriving at the car park. When you enter and exit the Car Park, it is imperative that you follow the instructions you have been issued with in your booking confirmation. Please be aware that you must ensure you insert the same credit card at the machines at the entrance to the car park and exit from the car park that you used to prebook your parking online. If a different card to enter the car park than that taken on the prebooking is used then you will be charged normal gate tariff at the airport.

Step 8: Complete the "Payment Details" section by inserting the required information into the boxes provided. Please ensure that the details you provide are correct.

Step 9. Click on the "Terms and Conditions" link and read carefully the document presented. Confirm that you have read the terms and conditions and that you agree to be bound by them by clicking on the box opposite 'I have read and accept the Terms and conditions'.

Step 10: The system will validate your card details and once approval is received, will automatically issue a formal booking confirmation while you are still online. You should print and retain a copy of this booking confirmation as it includes details of your booking and your unique booking reference number. This reference number is essential if you later need for any reason to inspect, amend or cancel your booking.


What if I don't receive a booking confirmation at the end of the process or a booking confirmation email?

In this case the booking has not been completed successfully and the process should be carefully repeated.

If you completed the online process successfully but did not receive an email confirmation, please ensure that your virus checker is not blocking certain emails or classifying the email as spam.

Please make sure to write down your booking reference number. Using this number you can check your booking online any time before you travel and can amend or cancel the booking at any time up to 24 hours (provided you booked the ‘flexible parking option’) before your planned arrival time at the car park.


I have a query about the pre-booked parking charge on my card. What should I do?

Email: parking@irelandwestairport.com or write to: Car Parks Admin, C/o Marketing Dept, Ireland West Airport Knock, Charlestown, Co. Mayo.  Make sure to enclose all the relevant details including:

  • Your name
  • Booking reference number
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car registration number used to make the booking
  • Daytime telephone number

How far in advance can I pre-book car parking?

You may make a booking up to twelve months in advance of your planned arrival date/time at the car park.


What is the minimum length of stay?

The minimum pre-booked stay is one day (24 hours) or part thereof in the airport car park.


What is the maximum length of stay?

The maximum length of stay is 99 days or part thereof in the airport car park.


What is the normal charge for parking in the airport car park when I don't book online?

The parking charge for the airport car park is €9.00 per day or part thereof. Full car park tariff information can be found by clicking here.


How are online parking charges calculated?

Online parking charges are calculated on a per day/24 hour basis or part thereof. Over stay charges are automatically extended to give you the benefit of the online daily rate.


How do I get the best online price?

Get the best online price by pre-booking your parking well in advance of your car park entry date. Demand is high for our lowest priced offers and they sell out quickly so the lowest price offered on one day may vary from what you see on a different day.

Our prices are subject to change. Therefore, the price is only valid at the time you get your quote.


Do I have to pay a booking fee?

No booking fees apply.


Do parking charges at Ireland West Airport Knock include VAT?

Yes, the parking charges include VAT at 23%.


I want to make a booking online and to pay in foreign currency using my credit card. How will the foreign exchange rate be applied to my booking?

The foreign exchange rate charged to your credit card is applied at the time you make your booking online. This exchange rate is set by your credit card company. Ireland West Airport Knock receives payment for your online booking only in Euro.

Should you subsequently amend your booking or otherwise become eligible for a refund for all or part of the pre-booking payment, Ireland West Airport Knock will refund the appropriate Euro amount to your card account. The foreign exchange rate on any such refund will be set by your card company. Ireland West Airport Knock does not accept responsibility for the effects, positive or negative, of any fluctuations in foreign exchange rates.

Queries in relation to your payment should be made in writing to: Car Parks Admin, C/o Marketing Dept, Ireland West Airport Knock, Charlestown, Co. Mayo or via email to parking@irelandwestairport.com with the following detail enclosed:

  • Your name
  • Booking reference number
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car registration number used to make the booking
  • Daytime telephone number

Where can I get more information about parking charges at Ireland West Airport Knock?

Parking tariff information can be found by clicking here.

Pre-booking information can be found by clicking here.


Do I have to pay a fee to amend or cancel my booking?

There is no fee for amending or cancelling your booking when you purchase our 'flexible parking package'. You can cancel your booking via the online ‘Manage account’ tool when you log in to your account. Amendments and cancellations are not permitted within 24 hours before car park arrival time. Please note, 'best value airport car parking bookings' are non-refundable and cannot be cancelled – this is clearly displayed on the car park description page when making a booking.


What do I need to bring with me when travelling to the car park?

Please bring the following with you to in order to ensure your online booking is recognised:

  • Your credit card which you used to make the online pre booking in the section titled Parking Access Credit Card Number

What do I need to do when I arrive at my pre-booked car park?

Drive to the airport car park. Stop at the entry barrier. Insert your Credit card, used to make your booking, at the machine at the Entry barrier and the same card in the machine at the Exit barrier when leaving. Please note you must use the same card at both Entry and Exit barriers.


What happens if the barrier does not lift when I insert my credit card?

At the car park entry:

If, following your arrival at your pre-booked car park entry, the barrier does not rise:

  • DO NOT PRESS THE BUTTON FOR A TICKET.
  • Please ensure you inserted the same credit card used to make the original booking (Parking Access Credit Card) into the card slot in the entry terminal. The barrier will then rise.
  • Drive into the car park and follow signs to the parking zones.
  • If barrier still does not rise please take a ticket and proceed to the car park security office in the main terminal to resolve the issue before exiting the car park on your return

At the car park exit:

  • Please ensure you insert the same credit card in the machine at the Exit barrier when leaving as you used when entering the car park. Please note you must use the same card at both Entry and Exit barriers. The barrier will then rise.

  • If you are still experiencing problems please contact the car park security office via the intercom on any of the pay stations by pressing the button located on same

In the event that you press the button upon entry to the car park, a ticket will be issued and the system will assume you have no pre-booked reservation. On your return to Ireland West Airport Knock and before returning to your car proceed to the car park security office in the main terminal to resolve the issue before exiting the car park. Please have your original online booking details with you.


How do I know my booking has been accepted?

On completion of the booking process you will:

  • Receive your booking confirmation notice while you are still online
  • Receive an email confirmation at the email address you provided when making the online booking

These confirmations set out the details of your booking and include your unique booking reference number.


The online pre-booking system won't work for me, what do I do?

Please repeat the process from the beginning and ensure that you have followed the procedures set out. The system will prompt you in the case of some errors. The system will advise if pre-booked parking is available on your selected dates.

In the payment details section ensure that you have clicked on the box opposite 'I have read and accept the Terms & Conditions' to confirm that you have read, understood and agreed to be bound by the terms and conditions.


Can I use the same credit card for more than one reservation?

Yes, you may use the same card for multiple bookings providing none of the booking periods overlap. You must not use the same card for multiple reservations when bookings overlap.


For which car parks can I pre-book car parking?

Pre-booking is currently available for all car parks operated by Ireland West Airport Knock


How close to my date/time of travel can I pre-book car parking?

The system will accept pre-bookings up to 12 hours prior to the expected time of arrival at the selected car park.


What happens if I stay longer than I originally anticipated?

When you arrive at the car park exit barrier and enter your credit card, the car park system reads your credit card and checks your pre-booking file and calculates the duration of your stay. If you have over-stayed the system establishes whether any additional fee is due. If an additional fee is due, you will be notified on the screen at exit and any over-stay charge will be applied to your credit card. Your credit/debit card will be charged the appropriate fee for the additional time based on the tariff applicable on the date of your departure from the car park.


What methods of payment can I use to pre-book parking online?

VISA, Master Card, American Express or Visa Debit


What happens if I bring a different credit card to the card I used to make my booking online?

When you arrive at your pre-booked car park the identifier for your pre-booking is your credit card. Should this fail for any reason please ensure you insert the same credit card used to make the original booking ('Parking Access Credit Card') into the card slot in the entry terminal. The barrier will then rise.

If you insert a different card to the one used to make the online booking the system will process this as a separate transaction. You will be allowed to enter the car park. However, at the exit barrier the second card will be charged the parking fee based on the then current drive up fee. Your pre-booked transaction will be treated as a 'no-show' and your pre-booking may still be charged to your card account. It is important therefore that you bring the same card ('Parking Access Credit Card') used to make the booking. Please note: An administration charge of €3 per booking will apply for instances where this occurs and where a refund is requested and needs to be processed by our finance department.

Queries in relation to your payment should be made in writing to: Car Parks Administration, C/o Marketing dept, Ireland West Airport Knock, Charlestown, Co. Mayo or via email to parking@irelandwestairport.com with the following detail enclosed:

  • Booking reference number
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car registration number used to make the booking
  • Daytime telephone number

What happens if I forget my booking reference number?

Your booking reference number is only required if you want to review, amend or cancel your booking online before you travel. It is not required to enter or exit the car park.


Are there any restrictions on the type of vehicle I bring to the car park?

The Airport car park accommodates standard family cars, SUVs etc.


Are there any height restrictions in place in the car park?

No height restrictions apply in the Airport car park.


If I have a query before I arrive at the car park, whom can I contact?

Please email parking@irelandwestairport.com well in advance of your planned travel date. Email enquiries are responded to during normal working hours – Monday to Friday 09:00 to 17:00 hours.


How can I make a complaint?

Please send written complaints to: Car Parks Admin, C/o Marketing dept, Ireland West Airport Knock, Charlestown, Co. Mayo or via email to parking@irelandwestairport.com with the following detail enclosed:

  • Booking reference number
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car registration number used to make the booking
  • Daytime telephone number

What happens if I arrive before the entry time I specified when making my booking online?

The system will recognise your pre-booking up to two hours in advance of your expected time of arrival and up to 12 hours following your expected time of arrival.

For example, if you booked to arrive at 10am the system will recognise your booking and allow you to enter the car park at anytime between 8am and 10pm on the pre-booked arrival day.


What happens if my credit card doesn't work at the entry or exit barrier of my pre-booked car park?

When you arrive at your pre-booked car park the identifier for your pre-booking is your credit card. Should this fail for any reason please ensure you insert the same credit card used to make the original booking ('Parking Access Credit Card') into the card slot in the entry terminal. The barrier will then rise.

If you insert a different card to the one used to make the online booking the system will process this as a separate transaction. You will be allowed to enter the car park. However, at the exit barrier the second card will be charged the parking fee based on the then current drive up fee. Your pre-booked transaction will be treated as a 'no-show' and your pre-booking may still be charged to your card account. It is important therefore that you bring the same card ('Parking Access Credit Card') used to make the booking.


What happens if after entering the car park I need to leave and re-enter the car park again?

Once your credit card is detected exiting the car park your pre-booking will be treated as being complete. Should you re-enter the car park this will be treated as the start of a new drive up transaction. Standard car park tariffs will then apply.

If you re-enter the car park:

  • Press the button and take a ticket.
  • Should you press the button for a ticket on your return to Ireland West Airport Knock and before returning to your car use this ticket to pay for your parking at any pay station.
  • or Insert your credit card at both the car park entry and the car park exit.

Queries in relation to your payment should be made in writing to: Car Parks Administration, C/o Marketing dept, Ireland West Airport Knock, Charlestown, Co. Mayo or via email to parking@irelandwestairport.com with the following detail enclosed:

  • Booking reference number
  • Arrival date & time
  • Departure date & time
  • Fee charged
  • Car registration number used to make the booking
  • Daytime telephone number

What happens if I lose my credit card when I'm away?

The pre-booking system requires your credit card to recognise your online booking.

On return to Ireland West Airport Knock before returning to your car please contact the car park car park security office to resolve this issue. Please ensure you have your car park booking details or car park registration number to hand when proceeding to the car park car park security office


I am a frequent flyer, can I book parking online and enter and exit multiple times during this period ie Over a period of 6 months or 1 year etc?

No, its not possible to book parking online where you wish to enter and exit multiple times over the course of your booking. Frequent or business flyers can avail of a 6 month or 12 month annual car park pass, if you would like further information, Please contact rmellerick@irelandwestairport.com


Your session has expired
Basket is empty